Privacy Policy

Effective Date: 18 October 2025

Company Name: Under Pressure Plumbing and Heating
Registered Address: Brighouse, West Yorkshire
Contact Email: u.p.plumbingandheating@gmail.com
Phone Number: 07874838892
Website: www.underpressureplumbingandheating.co.uk

1. Introduction

Under Pressure Plumbing and Heating is committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and safeguard your information when you use our plumbing and heating services or visit our website.

2. What Information We Collect

We may collect and process the following personal data:

Identity Data: Full name, title

Contact Data: Address, phone number, email

Service Data: Details of plumbing/heating issues, service history, appointment notes

Payment Data: Billing address, payment method (we do not store card details)

Technical Data: IP address, browser type, device information (via website)

Marketing Data: Preferences for receiving updates and offers

Review Data: Feedback or testimonials submitted via our website or third-party platforms

3. How We Use Your Information

  • We use your data to:

  • Schedule and manage appointments

  • Provide plumbing and heating services

  • Communicate updates, confirmations, and reminders

  • Process payments and issue invoices

  • Respond to enquiries and complaints

  • Display customer reviews (with your consent)

  • Improve our website and services

  • Send marketing communications (if opted in)

4. Legal Basis for Processing

  • We process your data under the following lawful bases:

  • Contractual necessity: To fulfil our service agreement

  • Legal obligation: For tax and accounting compliance

  • Legitimate interests: To improve our services and customer experience

  • Consent: For marketing and publishing reviews (you can withdraw consent anytime)

5. Sharing Your Data

  • We do not sell your data. We may share it with:

  • Payment processors (e.g., Stripe, PayPal)

  • IT and website support providers

  • Regulatory authorities if required by law

  • Our professional advisors (e.g., accountants)

6. Data Retention

  • We retain your data only as long as necessary:

  • Service records: up to 6 years for legal compliance

  • Marketing data: until you withdraw consent

  • Reviews: until you request removal

7. Your Rights

  • Under UK GDPR, you have rights including:

  • Access to your data

  • Correction of inaccurate data

  • Erasure of data (“right to be forgotten”)

  • Restriction or objection to processing

  • Data portability

  • To exercise these rights, contact us at Underpressure Plumbing & Heating 

8. Security

We implement appropriate technical and organisational measures to protect your data from loss, misuse, or unauthorised access. Our website uses SSL encryption and secure hosting.

9. Cookies and Website Tracking

  • Our website uses cookies to:

  • Improve user experience

  • Track website usage via analytics

  • Enable online booking functionality

  • You can manage cookie preferences through your browser settings. For full details, see our [Cookie Policy].

10. Online Booking and Reviews

If you book services online, we collect necessary contact and service details to confirm your appointment. If you leave a review, we may publish it on our website or social media with your first name and town (unless you request anonymity).